UITS Rates for Direct-Bill Services
Questions about rates and rate changes should be directed to uitsfin@indiana.edu.
Basic Bundle Services
- *UniCom (Lync) Enterprise Voice
- USB Headset (wired)$52 + labor
- USB Telephone$95 + labor
- USB Headset (wireless Evolve 65)$128 + labor
- USB Headset (wireless Plantronics SAVI-8240M-UC)$162 + labor
- *UniCom (Lync) Additional hardware devices
- USB Headset (wired)$52
- USB Telephone$95
- USB Headset (wireless Evolve 65)$128
- USB Headset (wireless Plantronics SAVI-8240M-UC)$162
- *Unicom (Lync) New Number - no equipment$29
- *FAX Telephone Line $132 New telephone line at customer location
- *FAX Telephone Line Conversion from existing FAX line to FAX service
- *FAX Telephone Line $29 New FAX line using hosted FAX service
- *2 Wire Data Circuits
- *4 Wire Data Circuits
- *Long Distance (Domestic LD included in Basic Bundle)
- *Telephone Repair
Installation charges apply to new service requests and will be billed by UITS.
A La Carte Services (billed by UITS)
- Voice/Data Jack$88/ hour plus materials
- Data Jack Activation$74 /port
- PureConnect (powered by CIC)
- Contact Center/ Attendant$80.75/ month
- Workgroup$45.75/ month
- Basic Station Licenses (BSL)$4.92/ month
- Contact Center Level 1/ Media 1$7.67/ month
- Contact Center Level 2/ Media 2$15.83/ month
- Contact Center Level 3/ Media 3$21.67/ month
- Recording$5.22/ month
- Reporting$8.51/ month
- Fiber Circuit$88 install, $65/ month
- International Long Distance, Long Distance Calling Cards, Toll Free Inbound Service
- Cellular equipment
- Paging
- Alpha$5.83/ month
- Numeric$3.21/ month
Intelligent Infrastructure Services
Virtual System Rental
- II-Enterprise - Standard Virtual System
- Each CPU$81/ vCPU/ year
- Each GB of Memory$24/ GB/ year
Disk Storage
- Fiber Channel Attached Disk (SAN)$0.67/ GB/ year
Data Backup
- Data retention charge for storing$0.33/ GB/ year
Server Co-location
- Enterprise Pod$4,908/ year
- Research Pod$3,132/ year
Administration
- Server Administration$2,366/ server/ year
- DB Management$985/ server/ year
Application Hosting
- DB Hosting$788/ database/ year
- RemoteApp Hosting$262/ application/ year
UITS Health Technology Services
- IT Experience$464.98/ device/ year
- Desktop and mobile device supportincluded
- On-site "desk-side" issue resolutionincluded
- Remote support for immediate troubleshootingincluded
- Full equipment lifecycle and inventory reportingincluded
- Hardware and software recommendations/ purchasingincluded
- Conference room recommendations and supportincluded
- Unicom (phone) upgrades & troubleshootingincluded
- Equipment Life Cycle Deployment and/or Movesincluded
- Inventory, Base Imaging, Testing & Customizationincluded
- Device Full-Disk Encryption (IT-12 compliant)included
- Binding to IU's Active Directory System (ADS)included
- End of Life Secure Disposal of Equipmentincluded
- IT Systems$3,278.74/ server/ year
- Patchingincluded
- Vulnerability Scanning and Remediationincluded
- OS Upgrades (Microsoft Server & Desktop, Linux Server & Desktop, Mobile)included
- Firewall/ Security Managementincluded
- 24/7 Monitoring and Alerting support to ensure maximum "up time"included
- Critical Data File Storageincluded
- Business Continuity/ Disaster Recovery (BC/DR)included
- Endpoint (Laptop, Desktop, Mobile Devices, Server) Configuration & Managementincluded
- Use of IU IT Policy aligned best practices w/ documentationincluded
- Physical server and storage hardware supportincluded
- Database and application level supportincluded
- Support for Microsoft Azure Cloud, and Amazon Web Services systems and applicationsincluded
- Enhanced permissions reporting & management on file servers (Varonis)included
- Enhanced Virus, anti-malware, anti-ransomware protection (Crowdstrike)included
- Privileged Access Management (CyberArk)included
UITS TechSelect Departmental Suport
- UITS TechSelect Departmental Support$97/ person/ month
- IT Administration
- Equipment Purchasingincluded
- IT Personnel Human Resources Coordinationincluded
- IT Personnel Managementincluded
- IT Personnel Payrollincluded
- Project Managementincluded
- User Support
- Desktop and mobile device supportincluded
- On-site 'desk-side' issue resolutionincluded
- Remote support for immediate troubleshootingincluded
- Full equipment lifecycle and inventory reportingincluded
- Hardware and software recommendations/ purchasingincluded
- Conference room recommendations and supportincluded
- Unicom (phone) upgrades & troubleshootingincluded
- Systems Administration and Security Protections
- Guarding servers to protect your unit's important dataincluded
- 24/7 monitoring support to ensure maximum "up time"included
- Industry certified Systems Administrators/Engineersincluded
- Security Patches/ Updatesincluded
- Zero Day Vulnerability Threatsincluded
- Private and exclusive file storage on IU protected propertyincluded
- Critical Data File Storage (CDI)included
- Administering custom permission based on YOUR needsincluded
- Business Continuity/ Disaster Recovery IT Planningincluded
- Endpoint (laptop, desktop) secure protection, encryptionincluded
- Use of IU IT Policy aligned best practices w/ documentationincluded
UITS TechSelect Client Support — A La Carte Services
- Lifecycle Inventory Team (LCI)$54/ hour
- Equipment Life Cycle Deployment and/or Moves
- Inventory, Base Imaging, Testing & Customization
- Device Full-Disk Encryption (IT-12 compliant)
- Binding to IU's Active Directory System (ADS)
- End of Life Secure Disposal of Equipment
- Advanced IT Staff Augmentation (Professional Staff/ Tier 2 Field Support)$54/ hour
- On-site 'desk-side' issue Resolution
- Assess Needs, Equipment Recommendations, and Purchases
- Creation and Deployment of Secondary Admin Accounts (IT-12 compliant)
- Advanced Troubleshooting and Technique Resolution
- Customized Technologies - Apple, Linux, Video Conferencing, Specialized Laboratories
- Unicom Upgrades
IU Internal Research Technologies Services
Carbonate Co-Location Pricing -
System Administration Services and Hardware
- Co-Location
- One-time Capital Purchase
- Replicated Research Storage (Geode Project Space)$0.20 GB/ year
- Slate Project Space$5.12 TB/ month for space beyond 15TB
- Scholarly Data Archive Storage$0.02/ GB/ yr
Research Technologies Consulting Rates
- High Performance Application Optimization$84/ hour
- National Center for Genome Analysis Support$84/ hour
- Biomedical Applications Development$84/ hour
- Computational Grid Development$84/ hour
- Stat/Math Center Consulting$84/ hour
- Geographical Information Systems (GIS) Support$84/ hour
- Advanced Visualization Lab (AVL) Support$84/ hour
Rates for the following UITS services will be made available through other bulletins. You may secure rates by contacting the managers or centers for each service as follows:
Advanced Biomedical IT Programming | Richard Meraz | 317-274-3338 | rfmeraz@iu.edu |
Advanced Visualization Lab | Esen Tuna | 317-278-3647 | vishelp@iu.edu |
Classroom Technology Services | Mark Russell | 317-274-2017 | marusse@iu.edu |
Education Certification (EdCert) | IT Community Partnerships | 812-856-8487 | talk2uits@iu.edu |
IT Training workshops & services | UITS IT Training | 812-855-7383 317-274-7383 |
ittraining@iu.edu |
Research Technologies Consulting Rates | Robert Henschel | 812-856-7411 | henschel@iu.edu |
Server Co-Location Agreement | Dan Miller | 812-855-9909 | djmille@indiana.edu |
UITS Communications Services | UITS CPI | 812-856-2287 | telecom@iu.edu |
UITS Health Technology Services | Patrick Phillips | 317-274-8570 | paaphill@iu.edu |
UITS TechSelect | Joe Husk | 812-855-0967 | joe@iu.edu |